Awards and Recognition

	AIC Receives PCI Security Certification AIC received PCI Security accreditation on August 19, 2009. PCI stands for Payment Card Industry, and being certified with this organization means that we are meeting the highest level of security when it comes to safekeeping our customer’s credit card information. This is yet another step in our quest of being a leader in industry with respect to security standards and meeting/exceeding clients’ expectations.
	Contact Centre World: Top Performers Awards June 4, 2009 - At a Gala Dinner, AIC was presented with several medals of achievement at the Contact Centre World Americas Top Performers Awards. The awards recognize the very best in the contact center industry from North and South America. Over a thousand applicants had applied for the 2009 program and the best were short listed and invited to the event in Toronto. Silver medal: Best Contact Center in Americas with 250+ Agents Silver Medal: Best Contact Center Supervisor Silver Medal: Best Contact Center Trainer Bronze Medal: Best Technology Innovation – IVC Silver Medal: Best Recruitment Campaign - Referral Bonus Plan Highly Commended: Best Community Spirit - for the Contact Center that demonstrates a commitment to the community Runner-Up: Best HR Support Professional
	50 Best Managed Companies One of our proudest achievements is having achieved Platinum Club member status with Canada's 50 Best Managed Companies program. This prestigious program, which is sponsored by Deloitte and Touche, CIBC, Queen’s School of Business and the National Post, recognises fifty Canadian firms each year that have distinguished themselves by implementing world-class best practices. Platinum Club member are winners that maintain Best Managed status for a minimum of six consecutive years. This award acknowledges the overall progress our organisation has made towards improving our management practices year over year.
	Top 125 Training Company Our training programs are an investment in our future success and in our performance for clients. While many firms claim they have superlative training, we were able to demonstrate through independent assessment that our training ranks amongst the best in the world when we were recognized globally by Training Magazine as a Top 125 Training Organization, rising from 107th on the list in 2006, to 51st in 2007, and 11th in 2008.
	ISO 9001:2008 In Q1 2009, AIC’s Canadian, US, and UK operations were awarded certification to the latest ISO 9001:2008 standard as the basis for the Company’s Global Quality Management System. ISO 9001:2008 registration is internationally recognized as an all-encompassing method for implementing a Quality System. For more information on ISO, go to: www.iso.org